Call Center Executive

Updated: May 16, 2024 05:42 PM GMT

Prime Placement Vision Pvt. Ltd.

Shillong, Meghalaya

As a Call Center Executive, you will be the frontline representative of our company, responsible for handling incoming and outgoing calls from customers or clients. Your primary objective is to provide exceptional customer service, address inquiries, resolve issues, and ensure customer satisfaction. Additionally, you will play a vital role in promoting products or services, generating leads, and maintaining accurate records of interactions. Your ability to communicate effectively, empathize with customers, and problem-solve efficiently will be critical to success in this role.

Key Responsibilities
• Customer Service:
• Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.
• Provide accurate information about products, services, pricing, and promotions.
• Assist customers with placing orders, processing returns, and resolving billing issues.
• Ensure high standards of customer service excellence and strive to exceed customer... More Detail