Engineer SAPC Technical Authority

Updated: May 16, 2024 05:44 PM GMT

Ericsson

Noida, Uttar Pradesh

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About this opportunity:

Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.
What you will do:

- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.

- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.

- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.

- Provide 24x7 incident... More Detail