Nurse Assistant Manager | BPO | MOA Pasay
Updated: May 16, 2024 07:52 PM GMT
Aces Call Center Jobs Inc.
Pasay, Metro Manila• Oversee the day-to-day operations of a team of nurses who assist
their onshore counterparts with administrative case management tasks.
• Accountable for overall performance of nurses according to established standards and business policies
• Plan, direct,supervise and evaluate workflow as well as coordinate work activities to achieve volume expected and meet operational requirements.
• Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
• Implement clinical policies and procedures in accordance with NCQA, URAC, state and federal standards and mandates
• Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams More Detail
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