Insurance Specialist

Updated: May 16, 2024 08:36 PM GMT

Vodafone

Dar es Salaam

What you’ll do

Role purpose:
• Develop and Drive on ground Insurance distribution strategy to ensure Growth target are met.
• Work with IT, and other M-Pesa teams; to support new products developments, product upgrades, configuration changes, Change requests and incidents.
• Overall accountability of VodaBima Customers Retention Strategy, churn management
• Develop and maintain good relationship with Insurance partners.
• Ensure VodaBima Platform fee are paid on time by Partners.
• Ensure claims are paid on time and improving customer satisfaction.
Key accountabilities:
• Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services.
• Alignment with Product development team on new development and sorting all the issuers that requires developments and enhancement.
• Perform competitor analysis and tactical initiatives to address the challenges.
• Perform frequent consumer Understanding activities and physical visits to learn the behaviour... More Detail