Customer Service Advisor
Updated: May 17, 2024 08:52 AM GMT
Capita
Cape TownAs a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence.
In this role you will be responsible for completing interactions with our customers by resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevant to our customers.
Job Title
Customer Service Advisor
Job Description
• Providing excellent customer service with a key focus on doing the right thing for each... More Detail
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