Customer Service Consultant

SURGO

Stellenbosch

You will be responsible for handling general customer service tasks efficiently whilst treating all customers with the best possible service. As an inbound customer services agent, you will put the customer first, assisting them as quickly as possible. You will be a liaison between the customer and the sales and claims teams, ensuring that all communication is accurately captured on the correct platforms.

Day-to-day duties
• Taking inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently;
• Attending to any missed calls, emails and LiveChat messages;
• Dealing with customer complaints in a professional manner;
• General customer service support, including debt, cancellations, renewals, retentions and endorsements.

Key requirements & skills
• 2 to 3 Years International Customer service experience
• Must be based in Stellenbosch or surrounding area
• A proactive approach when it comes to dealing with clients;
• Enjoy speaking... More Detail

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