Assistant Engineer – Service – Guntur

Updated: May 17, 2024 10:21 AM GMT

Texmo Industries

Guntur, Andhra Pradesh

• As a field service engineer, he is responsible for ensuring customer satisfaction and operational efficiency within his territory. This includes providing appropriate solutions to customers, managing stakeholders according to our established processes, and submitting reports to the company on time.
• * Schedules objective based service tours for Min 15 days as per norms and timely reporting to concerned Area engineer.
• Visit and Reporting to branch once in fortnightly for 2 days.
• Direct visit and manage authorized service outlets in the area in all aspects to achieve the desired repair delivery time (2 days) ensuring consistent quality, cost effective and flexible service on weekly basis
• Responds and resolves direct customer complaints on time by direct visiting to field and provide the solution in 2 days.
• Verifies field performance of our products along with competitors' and highlighting field feedback / deviations including benchmarking features and mechanics' suggestions... More Detail