IT Engineer

Updated: May 17, 2024 03:33 PM GMT

Doo Financial

South Jakarta, South Jakarta City, Jakarta

We are looking for an experienced IT Engineer to join us in our South Jakarta office!

Responsibilities
• Technical Support: Provide prompt and efficient on-site and remote support to company users, resolving their technical issues and answering questions.
• Knowledge Base Contribution: Develop and maintain a user-friendly knowledge base with clear and concise information to empower users to find solutions independently.
• Project Management: Participate in internal IT projects, managing the onboarding/offboarding process for all IT projects and end-user computing services.
• Vendor Communication: Act as a liaison with service providers and vendors, ensuring the smooth delivery of IT services.
• Escalation: Effectively escalate complex issues to senior engineers or teams for further resolution.
• User Training: Deliver user training sessions on new software, tools, or procedures as needed.

Requirements
• Experience: Minimum 3 years of experience in IT support or a related field.
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