Head Of Customer Lifecycle (Growth)

Updated: May 17, 2024 04:57 PM GMT

G4 Global Partners

Lima

About the Company: Our client is a specialized company that creates innovative solutions to help travelers worldwide acquire necessary documentation in a simple and 100% online manner. Position: Head of Customer Lifecycle The Head of Customer Lifecycle is an expert and passionate individual dedicated to driving direct customer relations to increase first and repeat purchases, as well as loyalty from our user and customer base. This role is also responsible for keeping us ahead of the competition by identifying innovative direct marketing, retention, and loyalty trends and opportunities. Key responsibilities include: Define and oversee the strategy for direct user touchpoints to increase conversion on direct channels. Develop an integrated retention marketing strategy to boost customer repurchase rates, reduce attrition, and enhance customer lifetime value. Collaborate with Customer Service and Product teams to execute strategies across transactional touchpoints, ensuring a cohesive... More Detail

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