Circle In Charge - 11198

GMR Group

Ghazipur, Uttar Pradesh

Job Purpose

Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.

To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

ORGANISATION CHART

Accountabilities

KEY ACCOUNTABILITIES

Key Performance Indicators
• Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations
• Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
• Steer consumer interactions and enable quick resolutions of issues / grievances
• Go-Live of Smart Meters... More Detail

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