ZOMATO - Customer Support Specialist

Updated: May 17, 2024 05:49 PM GMT

Zomato

Jethana, Rajasthan (+1 other)

About Zomato:

Zomato is a leading online food delivery and restaurant discovery platform, connecting millions of users with their favorite eateries and cuisines. With a presence in over 10,000 cities across 24 countries, we are committed to revolutionizing the way people discover, order, and experience food.

Role Overview:

As a Customer Support Specialist at Zomato, you will be the first point of contact for customers seeking assistance with their orders, deliveries, and inquiries. You will provide prompt and personalized support via phone, email, chat, and social media channels, ensuring that every customer interaction leaves a lasting positive impression.

Key Responsibilities:
• Respond to customer inquiries and resolve issues related to orders, deliveries, payments, and account management.
• Provide accurate and timely information about Zomato's products, services, and policies.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
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