Software Support Engineer

Updated: May 17, 2024 06:23 PM GMT

Compusearch bv

Hannut

Employer details

Our client is a provider of healthcare solutions. For their office in area Hannuit, they are looking for a Software Support Engineer.
Job description

This position requires someone capable of mastering our software as a user, administrator, and debugger. By providing first and second-level support for all software-related issues, you act as a lifeline for our clients and colleagues.

• You are responsible for managing access to our software.

• You intervene via phone, email, ticket, and other means, utilizing remote control and troubleshooting tools.

• You swiftly and efficiently resolve as many issues as possible on your own. Those you cannot resolve are escalated to colleagues offering more specialized services.

• You prioritize each call and ensure follow-up to guarantee the issue is fully resolved.

• You work collaboratively with the team to deploy new versions of our software.

• You are responsible for assigned tasks: installation, server migrations... More Detail