Support Engineer 1

EVS Broadcast Equipment

Liège

Job description: Scope

The Support Engineer assists and supports various IT-based broadcast systems, ranging from EVS core video servers to user interfaces and media contribution systems. EVS prides itself on its level of customer support, and the Support Engineer will be expected to act on his/her initiative to communicate with other departments to resolve issues. This role is a direct customer-facing position that will directly convey the EVS message to customers and the EVS Product families.
Job Description
• Provide technical responses to support issues reported via support tool or directly from customers, project engineers, etc. Support is delivered by email and telephone
• Manage customer expectations of response time and issue resolution
• Troubleshoot and reproduce problems and define workarounds
• Provide product feedback to reduce the number of issues experienced by the customer
• Back up and work closely with the project engineering team when they’re in the field... More Detail

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