Customer Service Administrator

MPS Industrial Workforce

Swansea

MPS Industrial are currently recruiting for Customer Service Administrators for our waste management client based in Cardiff due to their continued growth.

Successful candidates will be working as part of team in a busy, diverse role; coordinating customer service requests with our in-house transport and third-party haulers.

Duties:
• Liaising with customers on their waste collections, and co-ordinating this with our sub contractors to ensure the customer needs are met within the service level agreement set.
• Communicating with customer via email, telephone or face to face, ensuring service timescales targets are met.
• Obtaining & checking suppliers’ licenses, ensuring they meet current compliance requirements.
• Updating customers service jobs of the waste collected, including the type of waste and weight, liaising with internal/external contractors to obtain the information in a timely manner.
• Focusing on accuracy and identifying any discrepancies to resolve at the first... More Detail

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