IT Service Management Representative

Accenture in India

Indore, Madhya Pradesh

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : Critical Incident Management

Good to have skills : Change Management, Incident Management, Reporting Analytics

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : Graduate

Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on Critical Incident Management. Roles & Responsibilities: - Lead the management of critical... More Detail

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