Client Engagement Manager - Retail Market

Updated: May 17, 2024 10:51 PM GMT

Johnson Controls International

Cusano Milanino, Metropolitan City of Milan

What will you do

You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is left on the table' with our most important gold' customers.

You will be a key member of our gold customer eco-system, working closely with the nominated account managers/account executives to ensure alignment to the wider customer strategy.

How will you do it

Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters:
• Manage relationships within the retailer including, but not limited to, category management, loss prevention/asset protection, store operations
• Regularly audit stores to ascertain success of program deployment... More Detail