Customer Experience Advocate

XtendOps

Monterrey, Nuevo Leon

Location

Monterrey, Mexico

Job Type

Full Time

Skills

Voice

Excel

Chat

Categories

Outbound

Sales

Customer Support

Inbound

Email

Chat

Responsibilities

Customer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.

A Customer Experience Advocate supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Qualifications
• High school diploma or equivalent
• All Levels of relevant experience from a related industry of the account we are hiring for or at least a Subject Matter Expert
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
•... More Detail

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