Customer Service Analyst (Returns)

Assessment & Qualifications

Mandaluyong, Metro Manila

About the role: Join our dynamic team as a Customer Service Analyst (Returns Process Improvement Specialist), where you will play a vital role in enhancing the customer experience by optimizing our returns process. Working closely with our Continuous Improvement Team in the UK, you will proactively identify opportunities to streamline our returns procedures and implement changes to ensure efficient and effective operations.

Our team: Assessment & Qualifications - PQS (Pearson Qualification Services) The Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session.

Our Purpose - Add Life to a Lifetime of Learning

As a Customer Service Analyst, you’ll be responsible for:
• Conduct data analysis to identify patterns in customer behaviour and preference.
• Ensure that all customer... More Detail

Apply Now

Similar Jobs

Companies Hiring in Mandaluyong, Metro Manila

GreatAuPair

Penbrothers International Inc.

BRIA Homes

Equinix

Pearson

CONCENTRIX Philippines

JG Summit Holdings

TTEC

Polytechnic University of the Philippines

Jll

International City/County Management Association (ICMA)

Jacobs

Global Strategic Business Process Solutions Inc.

Unilab, Inc.

CBRE

TeacherOn.com

ClinicMind

Monroe Consulting Group Philippines

Neksjob Philippines

UnionBank of the Philippines