BPO Operations Associate Manager

Updated: May 18, 2024 12:34 AM GMT

Accenture Philippines

Quezon City, Metro Manila

As a BPO Operations Associate Manager, you are expected to perform the following (but not limited to) duties and responsibilities:
• Makes independent decisions in coordination with the Project Lead, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. Accountable for results of work to both Accenture and client.
• Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility.
• Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility.
• Works with the Ops Manager in reviewing performance against financial parameters and monitors and reports on budgetary aspects within own area. May have significant input to budget setting/financial proposals and reviews.
• Initiates and promotes continuous improvement programs across sphere of influence. More Detail