Customer Care Executive

Updated: May 18, 2024 08:09 PM GMT

Future Labs Group of Company Pvt Ltd

Malabe

Company Description

Future Labs Group of Company Pvt Ltd is a dynamic group of companies specializing in the development of cutting-edge educational infrastructure, innovative language training platforms, advanced Education-IT solutions, and comprehensive language training programs. Our relentless focus on delivering exceptional learning experiences drives us to continuously explore new directions in education and embrace innovative solutions that seamlessly integrate with individuals' lifestyles, leveraging the power of AI.

Role Description
• Handle inbound & outbound customer inquiries via phone, email, and chat with a focus on resolving issues promptly and effectively.
• Provide product information, troubleshoot problems, and guide customers through the resolution process.
• Maintain accurate customer records and document interactions in systems.
• Collaborate with other departments to ensure customer needs are met.

Requirements
• Proficiency in Tamil, English and Sinhala... More Detail