International Customer Support

Updated: May 18, 2024 09:08 PM GMT

TRAFiX LLC

Karachi

Job Info:
• Company: TRAFiX LLC
• Position: International Customer Support
• Region: Karāchi, Sindh
• Seniority Level: Entry level
• Salary: PKR 27.000 - PKR 110.000 per Month
• Job Type: Full-time
• Industry: Financial Services

Responsibilities:
• Support various projects using TRAFiX OMS, including installations, configurations, patches, and upgrades.
• Quickly identify, analyze, and rectify alerts & issues, escalate if necessary.
• Communicate with internal teams and clients on implementations.
• Review and update CRM ticket queues daily.
• Respond to queries on internal and external client group chats.
• Handle customer requests related to GUI via XML files.
• Test, identify, and diagnose functionality errors within testing protocols.
• Work closely with clients via emails and telephone.
• Troubleshoot and resolve technical issues.
• Address production support issues by collaborating with traders and support teams.
• Conduct project scoping and analyze client requirements.
•... More Detail