ZF-245 | System Administrator Windows

Importante grupo

Buenos Aires

Your Role and Responsibilities

Monitoring and validation of events/alerts generated in EY monitoring toolset.

Use insights to correlate alerts/events and other operational data to enable consistent and valid ticket creation.

Incident assignment and coordination between Event Monitoring & other higher-level technical support team for service restoration.

Efficiently handle tickets by identifying, prioritizing, assigning, resolving and communicating to appropriate team to provide highest level of service to Business.

Required Technical and Professional Expertise

Students or recent graduates of careers related to Systems Engineering

Knowledge on Windows and Linux based Server technologies.

Knowledge on Networking and Computer fundamentals.

Basic understanding of IT infrastructure devices and monitoring tools.

Basic knowledge of ITIL terminology (Incident, Change, Problem, Service Requests etc.).

Intermediate English level

Preferred Technical and Professional Experience

As... More Detail

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