TCS Hiring for Service Desk Agent Jobs

Updated: May 18, 2024 09:56 PM GMT

TCS

Chas, Jharkhand (+15 others)

Position Overview:

As a Service Desk Agent at TCS, you will be the first point of contact for clients seeking technical assistance and support. You will play a crucial role in resolving IT-related issues and ensuring a seamless experience for end-users. This position offers excellent growth opportunities for individuals looking to build a career in IT support.

Key Responsibilities:
• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond to incoming service requests, incidents, and inquiries via phone, email, or chat in a timely and professional manner.
• Log and track all support tickets using the designated ticketing system, ensuring accurate documentation of issues and resolutions.
• Escalate complex issues to the appropriate support teams or resources for further investigation and resolution.
• Follow established processes and procedures for incident management, problem resolution, and service request fulfillment.
•... More Detail