Guest Service Associate-Front Office

Updated: May 18, 2024 10:03 PM GMT

AccorHotel

Candolim, Goa

Company Description

Novotel Goa Candolim and Novotel Goa Resort & Spa

North Goa Candolim, Goa, India

Job Description

Operational
• Keep the Team Leader and Assistant Manager briefed at all times
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the... More Detail