Officer - Customer Service

Updated: May 19, 2024 03:04 AM GMT

Aditya Birla Group

Bharuch, Gujarat

• Achieve on time delivery by coordination with internal and external customers effectively, right from Purchase order receipt to documents reaching customer.
• Follow the systems to meet customer’s product specific requirements, coordinate with plant team for material availability, and order execution (Making dispatch plan).
• Proactive communication & timely intimation to customer.
• Receive and attend customer complaints as first point of contact along with sales team
• Send sample requests to Research & Development /Quality assurance with details.
• Close follow-ups with the QA team and logistic teams for preparation and dispatch of samples on time.
• Closely follow up with the courier company to get the tracking details and provide to customer and tracking and send the delivery confirmation.
• Prepare & process of credit & debit note requests with relevant documents.
• Ensure to close the issue in coordination of sales and marketing and accounts.
• Order receipts & entries in the... More Detail