Intern

Updated: May 19, 2024 03:07 AM GMT

Ericsson

Noida, Uttar Pradesh

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About this opportunity:

Get ready to join Ericsson in the role of 2nd Level Operations, where you'll have the chance to apply your expert skills and knowledge. The selected candidate will be integral to the coordination, management, and execution of both proactive and reactive maintenance activities. The role also involves the accurate and prompt implementation of change requests. This strategic role not only focuses on allocation, configuration, activation, and testing of specific resources or services but also ensures a harmonious collaboration with customer for perfect change implementation.
What you will do:

- Continually ensure services meet customer needs and comply with Service Level Agreement (SLA) performance levels.

- Undertake trend analysis to predict any potential failures and ensure a proactive approach towards resolution.

- Partner with our customers to implement change requests as per the agreed-upon specifications ensuring service availability is... More Detail