Process QC Officer

Updated: May 19, 2024 03:09 AM GMT

Earthlinktele

Baghdad

• Monitor and evaluate the adequacy of quality assurance standards implementation for all cleaning services, repairs, and maintenance processes assigned.

• Conduct site visits and inspect all quality metrics to ensure quality controls are in place and reduce gaps in the process. •

Document internal inspections and other quality assurance activities deviations and submit management reports on regular intervals.

• Implement mystery shopping program, standards audit, and submit results as assigned. •

Evaluate audit findings and implement appropriate corrective actions to ensure ongoing compliance with quality and industry regulatory requirements.

•Ensure ongoing compliance with government-required service levels, government-required processes, and all internal standard operating procedures.

• Follow up on all issues requiring escalation in the tickets system, customer complaints, and incidents according to a well-defined and strict escalation procedure.

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