Regional Coordinator (Mthatha) MMH240513-5

Guardrisk

Mthatha

Role Purpose

Lead the Regional offices/ Walk-in center team to support clients with requests, queries, and documentation in accordance with agreed Service Level Agreements and legislative and compliance requirements. Deliver an excellent client-centric experience.

Requirements
• Grade 12 or equivalent.
• A degree in Business Management, Client Service, or Marketing.
• 3-5 years Medical Aid or Financial Services experience in a client service or call centre environment with proven knowledge of customer service principles and practices.
• 2-3 years managerial experience (preferred).
• Knowledge of the medical schemes industry will be an added advantage.
• Ability to work after hours.
• Ability to travel and in possession of a valid code 08 driver's license

Duties and Responsibilities
• Manage and guide the team with the resolution and delivery of client requests, queries, escalations, documentation and provide feedback in accordance with Service Level Agreement and legislative and... More Detail

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