ADITYA BIRLA GROUP - Nodal Complaint Officer

Updated: May 20, 2024 02:18 AM GMT

ADITYA BIRLA GROUP

Patoda, Maharashtra (+24 others)

About Aditya Birla Group: The Aditya Birla Group is a leading multinational conglomerate with diverse interests across industries such as metals, cement, textiles, telecommunications, and more. Committed to creating value for stakeholders and fostering a culture of integrity and innovation, we strive for excellence in all aspects of our operations. As a Nodal Complaint Officer at Aditya Birla Group, you'll play a crucial role in maintaining customer satisfaction and loyalty.

Position: Nodal Complaint Officer

Responsibilities:
• Serve as the primary point of contact for escalated customer complaints, ensuring timely resolution and effective communication.
• Investigate complaints thoroughly, gathering relevant information and collaborating with internal departments to address root causes.
• Liaise with regulatory authorities and external stakeholders to ensure compliance with applicable laws and regulations.
• Document complaint resolutions and maintain accurate records in compliance... More Detail