Service Management Delivery Specialist

Vodafone

Bengaluru, Karnataka

What you’ll do

The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business cycle phases into BAU and ensuring the service is delivered as per agreed SLAs and KPIs through regular reporting and formal updates.The Service Management Delivery Specialist has a good understanding of established concepts and procedures in continuous improvement of the customer service, managed via service improvement and service development plans. And they focus on managing the customer relationship to ensure they receive the contracted service to the standard required throughout the contract term.Typically reports to the Service Management Delivery Manager.

Who you are
• Performs tasks related to the financial governance of the internal... More Detail

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