Call Center Team Lead

Nextpact Services LLP

Kanpur, Uttar Pradesh

Company Description

Nextpact Services LLP is a strategic Business Process Outsourcing company located in Kanpur. We specialize in providing end-to-end outsourcing services tailored to meet the unique needs of businesses across industries. Our services include customer support, data entry and management, back office support, IT support, and finance and accounting. With a commitment to excellence and expertise in BPO services, we empower our clients to focus on their core competencies while we handle the operational intricacies.

Role Description

This is a full-time on-site role for a Call Center Team Lead at Nextpact Services LLP in Kanpur. The Call Center Team Lead will be responsible for managing a team of customer support representatives, ensuring customer satisfaction through effective communication and problem-solving, analyzing customer data to identify trends and improvement opportunities, and delivering high-quality customer service.

Qualifications
• Interpersonal Skills... More Detail

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