CITY OPS LEAD (Ibadan)

Updated: May 20, 2024 09:25 AM GMT

AmorServ

Ibadan

Objective of the Role

As the City Ops Lead for Ibadan, you'll spearhead our efforts to grow the city's market presence, optimise operations, and enhance customer relationships. Your leadership will be crucial in driving sales, expanding our client base, and elevating customer satisfaction and retention.

Key Responsibilities
• Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists.
• Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand.
• Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly.
• Customer Base Expansion: Strategically increase the city's customer base using various acquisition channels, focusing on enhancing retention rates.
• Client Management: contact centre operations to reduce customer churn and improve... More Detail