Remote Client Support Officer

Cebu Pacific Air

Davao City, Davao del Sur

Job Description : We are looking for a highly motivated and passionate Remote Client Support Officer to join our team at Cebu Pacific Air in Davao City, Philippines.

As a Remote Client Support Officer, you will be responsible for providing exceptional customer service to our clients from a remote location.

This is a full-time position at the Associate Level, requiring a minimum of 4 years of experience in a similar role.Responsibilities : 1.

Communicate with clients via phone, email, and chat to address any inquiries or issues they may have regarding our services.

2. Provide technical support to clients experiencing difficulties with our online booking system or other digital platforms.

3. Assist clients in making reservations, cancellations, and changes to their travel plans.4. Collaborate with other departments to ensure seamless customer service delivery.

5. Document all client interactions and resolutions in our CRM system for future reference.6. Proactively identify... More Detail

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