IT Ops Support Specialist

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Riyadh

The ITSM Support Engineer, Level 1, will be tasked with handling incoming requests to our department through various channels:
• Via Jira Service Management :
• Resolve requests based on priorities, escalate requests to the second line of support (to the component responsible administrator).
• Via Slack :
• Respond to messages in the general channel and direct messages. If a message implies some work to be done, send a link to the corresponding form on the ITSM portal, to assist with correctly submitting the request. If the message is about an existing ticket, check the SLA, inform about the timeline, or immediately resolve if the SLA is overdue.

Desired Candidate Profile

Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality More Detail

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