Amazon Non-Voice Support Executive (Tamil) in Nagercoil

Amazon

Nagercoil, Tamil Nadu

We are seeking a highly motivated Non-Voice Support Executive to join our customer service team in Nagercoil. The ideal candidate will be fluent in Tamil and proficient in written English. This role focuses on delivering exceptional customer service through email, chat, and other non-voice channels. As a part of the Amazon family, you will play a crucial role in enhancing our customer experience.

Key Responsibilities:
• * Provide timely and accurate responses to customer inquiries via email and chat.
• * Resolve customer issues efficiently and professionally.
• * Collaborate with other team members to ensure customer satisfaction.
• * Maintain up-to-date knowledge of Amazon products and services.
• * Document customer interactions and follow up on outstanding issues.
• * Identify and escalate priority issues to the appropriate teams.
• * Participate in continuous improvement initiatives to enhance service quality.
• Required Skills and Qualifications:
• * Proficiency in Tamil and... More Detail

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