Executive Kalutara Operations

PickMe

Nugegoda

Position Overview:

We are seeking a highly skilled and customer-oriented Branch Executive to join our team as a vital member of our branch operations. The ideal candidate will be responsible to the management of different business verticals within the region of Kalutara.

Key Responsibilities:

· Provide necessary support to drivers and customers. (Stakeholder Management)

· Contribute to the improvement of the assigned business verticals and execute strategies to get the ideal deliverables (KPI’s).

· Assist customers and drivers with account setup, app navigation, and troubleshooting inquiries related to the products handled.

· Communicate effectively with customers and drivers to understand and resolve their technical concerns in a timely manner.

· Collaborate with the Business units, technical and development teams to escalate and resolve technical issues and identify the gaps to fill within relevant timelines.

· Maintain accurate daily records.

· Prepare reports and provide... More Detail

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