AIRTEL - Cluster Experience Manager

Updated: May 21, 2024 07:01 AM GMT

AIRTEL

Pachangri, Maharashtra (+21 others)

About Us: Airtel is a leading telecom service provider in India, committed to delivering innovative solutions and exceptional customer experiences. With a focus on technology and customer satisfaction, we are dedicated to shaping the future of communication in India.

Job Description: As the Cluster Experience Manager, you will be responsible for overseeing customer experience initiatives across multiple touchpoints within a designated cluster of locations. You will lead a team of Experience Executives to ensure that every interaction with our customers is seamless, personalized, and memorable.

Key Responsibilities:
• Lead the development and implementation of customer experience strategies and initiatives within the assigned cluster.
• Oversee the day-to-day operations of Airtel stores and service centers within the cluster, ensuring adherence to service standards and protocols.
• Monitor customer satisfaction metrics and feedback, identifying areas for improvement and implementing... More Detail