Customer Relationship Executive

Updated: May 21, 2024 07:49 AM GMT

Bangalore Strategic Solutions Pvt Ltd

Hoskote, Karnataka

Roles and Responsibilities
• Client Interaction: Serve as the main contact for existing and prospective clients, addressing inquiries, resolving issues, and delivering exceptional customer service.
• Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their value propositions to customers.
• Feedback & Improvement: Proactively reach out to clients to gather feedback, assess satisfaction levels, and identify opportunities for improvement.
• Collaboration: Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless execution of customer requests and projects.
• Database Management: Manage and maintain customer databases, ensuring accuracy and completeness of client information and interactions.
• Proposal & Contract Preparation: Assist in the preparation of proposals, quotations, and contracts for new and existing clients.
• Lead Conversion: Follow up on leads and inquiries to convert prospects into... More Detail