Quality Manager

Updated: May 21, 2024 12:24 PM GMT

WeSolveCx

Georgetown

Role Description

This is a full-time Quality Manager role at WeSolve CX Inc. As a Quality Manager, you will be responsible for overseeing the quality control processes and ensuring that our services meet or exceed the established standards. You will develop and implement quality assurance strategies, conduct audits, analyze data, and collaborate with cross-functional teams to drive process improvements.

Qualifications
• Strong understanding of quality management principles and practices
• Experience in developing and implementing quality assurance strategies
• Ability to analyze data and identify trends and areas for improvement
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Proficiency in using quality management tools and software
• Experience in the BPO or related industry is a plus
• Bachelor's degree in a relevant field More Detail