Store Manager

Updated: May 21, 2024 12:29 PM GMT

TMI Network

Vadodara, Gujarat

Key Responsibilities

Customer focus: Driving Net Promoter Score
• Greeting customers when they enter the store and coaching the team to do the same.
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority.
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving Sales Vs. Plan
• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People Development (Attrition Control)
• Assisting in recruiting and selecting high potential staff.
• Providing... More Detail