Refund and Customer Care Manager
Updated: May 21, 2024 12:31 PM GMT
Jaipur Rugs
Jaipur, RajasthanJob Title: Senior After Sales and Customer Care Executive
Location: Jaipur, India
About Jaipur Rugs:
Jaipur Rugs, a trailblazer in the luxury rug industry, seamlessly weaves traditional craftsmanship with avant-garde design. Our commitment to excellence, consumer satisfaction, and social accountability distinguishes us as a leader in the global market.
Position Overview:
We seek a highly organized and diligent Senior After Sales and Customer Care Executive with exceptional reporting and follow-up abilities. The candidate must have a minimum of 6 years of customer service experience within an eCommerce setting, showcasing a strong capability to maintain and enhance customer relationships post-purchase.
Key Responsibilities:
• Provide leadership and direction to the after-sales support team, emphasizing the importance of accurate reporting and timely follow-up.
• Handle customer queries, concerns, and feedback, ensuring prompt and effective resolution to foster customer... More Detail
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