Manager Workforce Management

Updated: May 21, 2024 12:31 PM GMT

GFL Recruitment Private Limited

Udaipur, Rajasthan

Job Description

Exp required - 5+Years

Openings : 1

Location : Udaipur

Job Description:

Role & responsibilities
• Develop and implement workforce management strategies to effectively forecast
• schedule and manage staffing levels based on business needs and client requirements.
• Utilize workforce management tools and technologies to optimize resource utilization
• minimize costs and enhance productivity across different BPO processes.
• Analyze historical data trends and patterns to forecast future workload and staffing
• requirements accurately.
• Collaborate with operations recruitment and training teams to ensure alignment
• between staffing levels skill sets and operational demands.
• Lead the development and maintenance of key performance indicators (KPIs) and metrics
• to measure operational performance efficiency and quality.
• Generate timely and accurate MIS reports dashboards and analytics to provide insights
• into operational performance identify areas for... More Detail