Service Fulfillment and Support Engineer

ipNX Nigeria Limited

Port Harcourt

Job Title: Service Fulfillment and Support Engineer

Location: Port Harcourt, Nigeria

Job Summary:

We are currently seeking a service fulfillment and Support Engineer to join our Port Harcourt team, to improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer.

Responsibilities

· Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.

· Retail Customers: Restore service failures within 24 hours of its occurrence.

· Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident

· Identify, plan and execute nodes/segment that require preventive maintenance on the network.

· Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.

· Ensure weekly support status... More Detail

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