Customer Support Officer (Full time)

ATS Travels

Katsina

Responsibilities
Customer Assistance:
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Issue Resolution:
• Identify, troubleshoot, and resolve customer issues, ensuring customer satisfaction and retention.

Product Knowledge:
• Maintain a deep understanding of company products and services to provide accurate information to customers.

Documentation:
• Document customer interactions and issues in the CRM system, ensuring detailed and accurate records.

Feedback Handling:
• Collect and communicate customer feedback to relevant departments for continuous improvement.

Performance Metrics:
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Team Collaboration:
• Work closely with team members and other departments to improve customer support processes and enhance overall customer experience.

Qualifications
Experience:
• 2-3 years of experience in customer support or a related... More Detail

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