Analista de Customer Service

Updated: May 22, 2024 04:47 AM GMT

MONDELÉZ INTERNACIONAL

São Paulo, State of São Paulo

Job Description
Are You Ready to Make It Happen at Mondel z International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain
efficiency. In addition, you will use internal and customer data to optimize plans
and to support joint initiatives with strategic customers.
How you will contribute

You will:
Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to
ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service
targets, supporting the improvement agenda (internal process and external
customer) and developing collaborative relationships cross-functionally and with
customers
Work with the order fulfilment team to report on KPIs, including root-cause
analysis and improvement initiatives
Use customer data to monitor on-shelf availability, depot-to-store... More Detail