Customer Service Executive

Updated: May 22, 2024 05:10 AM GMT

Xpressedu

Navi Mumbai, Maharashtra

Overview

As a Customer Service Executive, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. You will be the first point of contact for customers, handling inquiries, resolving issues, and maintaining positive customer relationships.

Key Responsibilities
• Manage incoming customer inquiries via phone, email, and chat
• Identify and assess customers’ needs to achieve satisfaction
• Resolve customer complaints, issues, and escalations
• Provide accurate, valid, and complete information by using the right methods/tools
• Build sustainable customer relationships and trust through open and interactive communication
• Handle customer feedback and provide appropriate solutions
• Keep records of customer interactions, transactions, comments, and complaints
• Stay updated on product information and company policies
• Collaborate with team members to achieve customer satisfaction goals
• Ensure customer satisfaction and... More Detail