Customer Care Manager

Updated: May 22, 2024 11:21 AM GMT

Prime Placement Vision Pvt. Ltd.

Nagaur, Rajasthan

Job Description

A Customer Care Manager is responsible for overseeing all aspects of customer service and satisfaction within a company or organization. They play a critical role in ensuring that customers receive prompt assistance, support, and resolution to their inquiries, concerns, and issues. Here's a comprehensive job description for a Customer Care Manager:
• Team Leadership : Lead and manage a team of customer service representatives, ensuring they are properly trained, motivated, and equipped to deliver excellent service to customers.
• Customer Service Strategy : Develop and implement strategies, policies, and procedures to improve the overall customer experience and satisfaction. Identify opportunities for service improvements and implement initiatives to address customer needs and expectations.
• Customer Communication : Establish effective communication channels with customers, including phone, email, chat, and social media, to promptly address inquiries, complaints, and... More Detail