Quality Assurance Specialist E-commerce

Updated: May 22, 2024 05:09 PM GMT

Transcosmos Indonesia (Official)

Semarang, Semarang City, Central Java

Company Description

Transcosmos Indonesia is a joint-venture company offering contact center services, social media management, voice of customer analysis, digital marketing, and eCommerce solutions. This world class business process outsourcing and consulting company is supported by the strength of global transcosmos network with over 50 years of experience. With a focus on adapting to the changing business environment, transcosmos tailors their services to meet each client's unique requirements.

Role Description :

This is an on-site contract role as a Quality Assurance located in Semarang. As Quality Assurance you will be responsible for :
• Implement quality reviews and provide coaching on individual or team performance across all quality metrics
• Conduct regular quality audits and assessments to identify process gaps and ensure complianceImplement action plans to drive improvement for all quality metrics based on Root Cause Analysis findings
• Collaborate with operations teams... More Detail