Service Engineer

Updated: May 22, 2024 05:12 PM GMT

Smart Work Consultants

Madurai, Tamil Nadu

Responsibilities:

Job Description
• Overseeing all the service operations within the company
• Formulating policies and procedures to ensure quality customer service, and after-sales support for our clients
• Managing a team of customer service representatives, technicians and support staff to provide them with guidance, allocate necessary resources and address their concerns
• Prioritising complaints based on their severity and impact, and focusing on resolving escalations
• Establishing a process that streamlines all the activities of the service department, starting from service request intake to service resolution
• Coordinating with the finance division to manage the department's budget
• Coordinating with the manufacturing department in defect resolution, repair or replacements as required
• Implementing strategies to provide exceptional customer service
• Maintaining strong working relationships with key clients and customers

Requirements

Requirements:
• Bachelor's Degree in... More Detail