Assistant Manager
Updated: May 22, 2024 05:13 PM GMT
Wipro
Kolkata, West BengalRole Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
• Support process by managing transactions as per required quality standards
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Update own availability in the RAVE system to ensure productivity of the process
• Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLA’s defined in the contract
• Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem... More Detail
Similar Jobs
Companies Hiring in Kolkata, West Bengal
Ericsson
Cognizant Technology Solutions
Prasad Group
Career Comfort
Ericsson
Tata Consultancy Services
PrepEat
Internet Marketing School
PwC
NTT
Esyacode Software
Simtrak Solutions
BLACKBERRY
Nihilent
Jll
Intelenet global support
IDESLABS PRIVATE LIMITED
Gear Inc.
Wipro
Fusion TechLab
New Jobs Posted in Kolkata, West Bengal
Latest Jobs in Kolkata, West Bengal
-
Autocad Drafter
BPC INDIA (P) Ltd. -
Front Desk Receptionist
Moglie e-World India -
Regional Quality Manager - East
Siemens -
Manager
Deloitte -
Sr. Associate - Projects
Cognizant -
Business Analyst
TCG Digital -
Telecaller
eDominer -
HR Admin
Techyuga -
Senior Process Executive-Data
Cognizant -
Sales Trainer
Others